I stopped by the Cutler location this past week. Right when I walked in I was greated by the staff. I was in the market for a new Rifle. After browsing the rifles for a few minutes they had a 2 separate employees came up to me and asked if I wanted to hold a rifle or any questions in general. They were very helpful with helping me make a decision on purchasing an AR-15. I ended up leaving the store with a membership from a young lady that was very helpful and informative. Overall I felt very welcome and had a great experience here. Awesome customer experience.
Awesome customer service! And great deals on everything! All of the employees are very well versed on every topic and weapon related questions. As well as advice! Great atmosphere and lots of choices when it comes to rentals
Very kind and helpful employees! Not too expensive!
After my wife and I have been going to Calibers for over two years fairly regularly now.... We really enjoy it. The gunsmith's have always been user friendly.... which is a huge help. The ladies only class for my wife was a big hit.... and she still recommends it out quite a bit. We also did our Conceal Carry there. Fantastic experience, and very organized/professional. We just shot there last evening again. Just great. Staff was friendly even though busy.
I recently used this store for my FFL transfer through an online firearm purchase I did. I always get delayed when buying a firearm so I know the process pretty well now. I got delayed on Monday and was told to wait for the call to get it or come in Monday and get it, pretty standard. Well I get the call Saturday to pick the gun up, so I rush to calibers with wife and baby excited and anxious to show her what I ordered. I go to the counter and tell the guy what I came for and how I was called to pick up my gun. He gets the gun and this is where it went down hill. Everytime I'm called to get my gun it's come in, tell the guy, he gets my gun, I check it, then I leave. Not here. Gun was brought out, I was told to wait while he goes over paper work and to train some new people on the system. I then wait. And wait. And wait some more. All while baby is screaming in the car with mom who by now is livid and wondering what I'm doing or buying now. So I tell them. I was then told I could wait at my car and it would be brought to me. I said ok and went to the car. After like 5 minutes of waiting outside and explain to my wife we decided we should all go in. So now were waiting in the store for my gun when the guy comes up to me and says that I was delayed again. And said the fbi does this from time to time. That was a lie. And I'm now confused. I have never been delayed again. I never heard of this. My wife asked a manner about this issue, when he looked it up they had rerun my background and had cancelled my proceed. Thankfully he fixed it and I got my gun but this was the guy training the other guys who told me I was delayed. Instead of an apology the guy kept blaming the fbi. I will not be using them any more for my purchases