I stopped by the Cutler location this past week. Right when I walked in I was greated by the staff. I was in the market for a new Rifle. After browsing the rifles for a few minutes they had a 2 separate employees came up to me and asked if I wanted to hold a rifle or any questions in general. They were very helpful with helping me make a decision on purchasing an AR-15. I ended up leaving the store with a membership from a young lady that was very helpful and informative. Overall I felt very welcome and had a great experience here. Awesome customer experience.
I’ve given Calibers 3 swings at my business, and they’ve managed to (*irk*) me off ALL 3 times! Three strikes- you’re out! Sales staff are primarily entitled millennial D-bags who act as if you should be as impressed with them as they are with themselves and seem to have no awareness as to whom (the customer or the retail sales clerk) should feel previleged for the interaction. Last straw was an FFL transfer I attempted to complete today. Shipment tracking indicated that my rifle had been delivered to Calibers, so I took the 45 minute drive into town to pick it up. When I arrived to pick up my rifle, I was told that it hadn’t arrived yet (A bold-faced lie!). When I explained that shipping tracking indicated that my rifle had been delivered at 1:29PM (about 3 hours earlier), the clerk conceded that it had arrived, but that “they” had already left for the day. There were at least 4 employees working at the time, none of them appeared to be too busy apart from trying to look cool mishandling some gun or another, and I was provided no further intel on who “they” might be or why “they” would be a critical element to my completing the FFL transfer. I was asked if I’d received a call indicating that my rifle had arrived, and I explained that I had not - even though it had been delivered hours earlier. The clerk then scolded me for coming in before receiving the call that they were ready to turn my rifle over to me. The only reason I had chosen Calibers as my FFL transfer (in spite of my two previous crappy experiences in that store) was due to my perception that their location, hours, and staffing would make it an easy and pleasurable experience to pick up my rifle when it came in... instead I was told to go home and wait for them to call me when they’re darn good and ready to deal with me, and only then would I be presented the previledge of making ANOTHER 1-1/2 hour round trip into town to pay them $40 for a $20 service. At this point I have no choice but to endure one final visit to Calibers-Albuquerque, as my new 50-BMG is effectively being held hostage by a Tacti-cool boy-band who very likely just needed more time to pose for selfies with it for their Instagrams. I promise to keep it together while I’m in there, but it will be the last time my shadow will ever pass that threshold and I’ll do everything within my power to see that Calibers doesn’t see a single cent of the tens-of-thousands of dollars my agency spends on guns and ammunition every year.
Awesome customer service! And great deals on everything! All of the employees are very well versed on every topic and weapon related questions. As well as advice! Great atmosphere and lots of choices when it comes to rentals
After my wife and I have been going to Calibers for over two years fairly regularly now.... We really enjoy it. The gunsmith's have always been user friendly.... which is a huge help. The ladies only class for my wife was a big hit.... and she still recommends it out quite a bit. We also did our Conceal Carry there. Fantastic experience, and very organized/professional. We just shot there last evening again. Just great. Staff was friendly even though busy.
Very kind and helpful employees! Not too expensive!